Top agents generate a lot of their business from repeats and referrals, and you can too by following these four tips.
Organize Your Database
Is your database a little…messy?
The first step to maximizing your database is making sure it’s organized. If your CRM consists of a bunch of names and random, unhelpful quotes, it’s time to clean it up.
Although it might be a total pain at first, this is an important step in making sure you’re communicating right. For example, you wouldn’t talk to a lifelong friend the same way you would your dentist (unless it’s the same person).
When it comes to your database, you can never have too many categories. Create a system that works for you and stick with it.
For example, here’s a good way to organize by relationship:
Closest: immediate family, great friends
Close: extended family, good friends
Clients: past, present
Professional: acquaintances, lawyer, doctor, dentist, teacher, etc.
Community: neighbors, tennis partners, PTA members, business owners
Open House attendees
Leads: search, social media, ads, referrals
And don’t forget to leave off the nightmare clients and overly difficult friends. You can thank us later.
Once you have your database organized, it should stay that way.
Try and spend at least 10 minutes each day cleaning, organizing and combing your leads.
This will save you a lot of headaches in the long term, and also allow you to build out an effective contact system. Emphasis on effective.
Many real estate agents aren’t good at working their database, and a lot of that is because it’s not organized right. By spending time in it each day, you’ll skip the “spring cleaning” and be able to jump right into building out a winning gameplan for lead nurture.
Don’t Have a CRM? Get One
A CRM, or Customer Relationship Manager, can be an indispensable tool for capitalizing on your database. All that manual work you do to keep things organized is virtually done for you, saving significant time (and probably a couple migraines).
By simplifying the process, a good CRM can help you manage almost all aspects of your business-from tracking and managing leads to sending drip campaigns, booking appointments and more.
It’s an easy way to increase productivity by setting your lead nurture on autopilot, and in turn, creating a higher rate of conversion.
Set Up an Engagement Strategy
Once you sign up for a CRM, you can start building out your drip campaigns. These emails are customizable and follow-up with your leads during different parts of the customer journey.
Plus, you can make them as simple or as complicated as you’d like. Starting off with a welcome email, you can build out your campaigns from there.
The key to a good engagement strategy is offering value and keeping your leads, well, engaged. Make your voice personable, your emails simple and your contact information visible. And just make sure you don’t make these seven email mistakes that could be costing you clients.
Most of all, provide them with insight and prove that you have their best interest in mind.
Check out how we used KCM content in our email templates to tackle some of your clients’ biggest questions.
Using your database to get new listings always beats chasing down cold leads through online and social media ads.
So long as you do the work to reach out to your sphere of influence and stay “top of mind,” you’re in a better position than your competitors.
Short on time? Get even more tips and templates with a KCM Membership. Start a free trial to see how KCM can take your marketing to the next level.