According to a joint study released by Google and the National Association of Realtors, 2 of 3 people searching for a prospective real estate professional research them “extensively online prior to working with them.” That number is increasing every day, and one of the most popular places to research people online these days is where? Social media. But are social media channels really a good place for consumers to gather information about an agent before using them? If so, what will they be looking for?
There is a plethora of information on any subject available on social media sites such as Facebook. A recent study by the Pew Research Center revealed that 63% of Americans now even get their news from Facebook (up from 47% in 2013). It is no different for both buyers and sellers of real estate. Facebook is indeed a good place to gather information about the housing market and “check out” an agent who they are considering hiring to help buy or sell a home.
What will they be looking for in an agent’s Facebook presence?
What will they be looking for in an agent’s Facebook presence? You want to show that you are an agent that cares more about them and their family than you care about bragging about yourself and your company. Reviewing what you are posting on your Facebook page is one way to assess if your top priority is the client. Are you more interested in ‘hawking’ a listing or bragging about your accomplishments? Or are you posting insightful information that will help readers make the best decision for themselves and their family?
At a recent real estate conference, Guy Kawasaki, renown speaker, author, and evangelist, gave the following advice to the Realtors in attendance: “Value comes in the form of information and assistance. You want to establish a position where people see – through your social media efforts – that you know what you’re doing and are helpful…The point is to make yourself useful and valuable. To build credibility; to build trust…” You should position yourself as that type of agent! But how do you do that? First, there are a couple mistakes most agents make that you should avoid.
What type of information should I limit posting?
In order to have a Facebook page that promotes you as the expert the consumer should use whether buying or selling a home, there are certain types of posts you should definitely limit. Here are two:
- Listings – You should certainly post your listings on Facebook, but make sure your page is not simply full of just listings. Only telling people about YOUR listings and never providing information that is really helpful to THEM is a take, take, take scenario. And this will only result in an unengaged audience who’s sick of you pushing things on them.
- Promotional – If you are constantly bragging about yourself and your company, you’re showing your audience that you’re just here to get business. Instead, you need to show them that you are here to HELP them.
What type of information should I be posting?
Remember what Guy Kawasaki said: “The point is to make yourself useful and valuable.” Here are a few examples of the types of material that will accomplish that goal.