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10 Steps to Being a Great Agent – #6

Making a Commitment to Excellence

In any business there are many competent, skilled professionals. We meet them and interact with them everyday. But, every now and then, we experience exceptional customer service which leaves us almost in awe of the effort a person put forward. Our situation is handlled so well by a company representative that we are left with a feeling that we want to do further business with that particular company. That person had a special commitment to excellence. Doing what was expected was not good enough. They went above-and-beyond and created for us the ultimate customer experience.

To truly be considered a great agent, top producers realize good isn’t good enough. They commit to excellent service and an exceptional experience for their buyers and sellers. It is not about fancy logos or cute slogans. It is about making sure that anything that can be done to help, is done. That commitment separates them from the pack and enables them to be certain that their current customers will easily recommend them any chance they have.

Tomorrow we will look at Step #7 – Realizing it is the Mission, not the Money


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4 replies
  1. Basil Burwell
    Basil Burwell says:

    Thanks Steve, I think the Top Producer remembers that to commit exceptional service, the follow up long after closing the sale can never be diminished. You have spent hours or even days getting the customer the right property by investing your time and energy, now it is time for the residual income generated by their referrals. Don’t let your great initial service become a memory in their mind that just gathers dust.

    Reply

Trackbacks & Pingbacks

  1. […] Skills, Success Strategies Last Friday, I gave you the first five steps. Monday, I gave you Step #6 – Commitment to Excellence Tuesday, I gave you Step #7 – Realizing it is the Mission not the Money Wednesday, I gave you Step […]

  2. […] Skills, Success Strategies Last Friday, I gave you the first five steps. Yesterday, I gave you Step #6 – Commitment to Excellence Here is Step […]

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